Privacy Policy

1. General Information

This Privacy Policy applies to the website of Refil d.o.o., accessible at https://refil.hr.
Refil d.o.o., Vinica 35, 48000 Koprivnica, OIB: 70801780777, is the data controller and processes personal data of users in accordance with the General Data Protection Regulation (GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation.

2. Data We Collect

We may collect the following personal data through our contact and order forms:

• Full name

• Company name (if provided)

• Company VAT ID (if provided)

• Email address

• Postal address and city

• Selected product and quantity

• Payment method

• Additional information provided in the “Additional description” field

3. Purpose and Legal Basis of Processing

Personal data is collected and processed for the following purposes:

• To process orders (Legal basis: Article 6(1)(b) GDPR – performance of a contract)

• To communicate with users (Legal basis: Article 6(1)(a) GDPR – user consent)

• To issue invoices (Legal basis: Article 6(1)(c) GDPR – legal obligation)

• To comply with statutory obligations (Legal basis: Article 6(1)(c) GDPR)

4. Cookies

Our website uses cookies to:

• Ensure proper functionality of the website

• Conduct anonymous analytics of site visits

• Improve user experience

Users may delete or disable cookies in their web browser; however, this may affect the website’s functionality.

5. Data Retention

Personal data is stored only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

6. Users’ Rights

Under the GDPR, users have the following rights regarding their personal data:

• Right of access – to request information about the personal data we hold

• Right to rectification – to correct inaccurate or incomplete data

• Right to erasure – to request deletion of personal data (“right to be forgotten”)

• Right to restriction of processing – to limit how data is processed

• Right to data portability – to receive data in a structured, commonly used format

• Right to object – to object to the processing of personal data

To exercise any of these rights, users may contact us via email at refildoo@gmail.com.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, loss, or disclosure.

8. Contact Information

For questions regarding this Privacy Policy or the processing of personal data, please contact:

Refil d.o.o.
Vinica 35, 48000 Koprivnica
Email: refildoo@gmail.com
Phone: +385 (0)48 222 777